As an update to my previous blog, IBX (http://www.ibx.com/index.jsp) as of 8/1/2014 STILL had yet to correct the errors aforementioned and therefore subscribers STILL do not have their ID cards. Therefore, there are bound to be ongoing problems with access to care, leading to canceled appointments and needless delay in healthcare all because an insurance company has an internal glitch that they don’t seem to be in that much of a hurry to fix. I received a call from someone in their problem resolution department after it was erroneously determined (from reading my initial blog entry) that as a provider I was having some issue with billing. That shows you how much they must have actually ready of my posting. I explained the actual situation and demanded that IBX offer a public apology from their CEO and also that they reimburse on a prorated basis every business affected by their error. Since that time, despite asking for a follow up call, I have received no further contacts. Not surprising, considering the source. I understand that any business is entitled to earn money. That’s what makes our country the proverbial “land of opportunity.” Opportunists, in fact, exist at every level of existence. For instances, there are opportunistic infections and parasitic infections to which we may fall prey, depending on health and physical condition. Insurance companies are like those very same opportunistic infections. Our best approach and treatment for this illness is prevention. Do it at the ballot box, write your representatives, Congress, etc. Start your own blog. Send complaints to the state insurance commissioner (http://www.portal.state.pa.us/portal/server.pt/community/file_a_complaint/9258) every time you have a bad outcome because of a health insurance company. Be an active agent of change.
